Visually, BitcoinPenguin is very impressive. The design is slick and looks almost futuristic. This matches up quite well because being realistic, crypto is the future of payments. The software developers that have offered titles to BitcoinPenguin Casino are relatively smaller names in general, but there are some innovative creators there which means you can expect to see some very interesting game choices. There is a link to live casino games on the home page, but when you click it no games appear. This is a bit of a let down. The lack of license is a big worry, as anonymous casinos always carry a degree of trepidation about them. It’s perhaps unfair to feel this way, but the proportion of untrustworthy casinos out there is skewed towards anonymous casinos in a very worrying way. Still, you should never judge a book by its cover, so it’s important we give BitcoinPenguin a fair crack of the whip.
Bonuses and promotions
The bonuses at BitcoinPenguin are generally set at quite a low value. They’re not on the same level as many of the other online casinos on the market. This might not be an issue for some players, but if you are a player who likes to add to your bankroll then this might be something that will instantly put you off.
The welcome bonus at BitcoinPenguin is offered across the first two deposits. It’s definitely one of the smaller bonuses on the market giving players up to 0.4BTC as a matched bet and 55 free spins. If you want a big bonus, then BitcoinPenguin probably isn’t the place for you. The welcome bonus is also available in the other cryptos that can be used at BitcoinPenguin, so whatever currency you have used to make your deposit is eligible for the reward.
The first deposit is available for all deposits of 0.001 BTC or more. There are also equivalent amounts in place for other cryptos. It rewards players with a 100% matched bonus of up to 0.2 BTC and 30 free spins that can be used on any of the video slots available at BitcoinPenguin.
The second deposit awards a 75% matched bonus to players and 25 free spins. The minimum deposit to gain access to this bonus is 0.001 BTC and it also has a 0.2 BTC maximum bonus amount in place.
The welcome bonus isn’t the only promotion that Bitcoin Penguin runs either. It also offers players the ability to get free spins on Mondays and Fridays and a cashback bonus if you end Monday making a loss!
There is a maximum win of 0.03 BTC in place for the free spins that are awarded as bonuses at BitcoinPenguin. There’s also a 45 times wagering requirement on all bonuses before a withdrawal can be made.
What is a recurring problem with BitcoinPenguin is that players have complained about bonuses not being paid out and in some cases, players have made statements saying the support denied that advertised bonuses were available. It’s in situations like this where the lack of license really comes into play, as without a regulator to step in, there’s not much players can do if BitcoinPenguin decides to behave in this manner.
BitcoinPenguin is a bit limited in terms of the games that it offers when compared to other online casinos. While the slots selection is well stocked, the table games are not quite as varied as they could be and the live dealer games aren’t provided by Evolution Gaming. This obviously puts it behind other online casinos when it comes to games, which is definitely something BitcoinPenguin could do without if it wants to rescue its score.
Another issue that BitcoinPenguin has is that there is no way to verify that the games have been proven to be fair. Although there is a link at the bottom of the page that says provably fair, it’s just a dead link that keeps players on the BitcoinPenguin homepage. Now this could be a mistake and BitcoinPenguin really has had its games audited and proven to be fair. But by the same token, that guy that offered to sell us the Golden Gate Bridge for $10 could have been telling the truth too.
Of course it would be wrong of us to say the games here are definitely unfair, but it would also be wrong not to tell you that it doesn’t look promising. In terms of the game choice itself, BitcoinPenguin does use some of the newest and most innovative providers for its titles, but the lack of truly top tier providers does leave a very big hole in what it has to offer. Here’s a more in depth view of what’s available to play.
Any online casino worth its salt has a good selection of video slots on offer. Despite its faults, BitcoinPenguin still manages to put together a decent choice of slot games. The titles mainly come from smaller providers, although Betsoft games are available, which means that there are a lot of lesser known games here. This doesn’t impact on the quality though. A lot of the smaller providers out there have to work a lot harder than the bigger name companies in order to get recognition. This means there are a good choice of innovative and interesting video slots games available at BitcoinPenguin. It means you will have to take a look through the games in order to find one you like, because the majority aren’t well known titles, but there are some very good games available to play here. Take a look at some of the titles we think stand out:
- Book of Alchemy
- Total Overdrive
- Aus Dem Tal
- Avalon: The Lost Kingdom
- Battle for Atlantis
In terms of table games BitcoinPenguin does cover most of the games you would expect to be able to play. They’re split up into different sections in the menu on the homepage, which does make finding the games quite easy.
The range of different table games is quite good, but the variation of the games isn’t the best. Only Poker and Video Poker have a really good range of different games on offer, the others tend to be quite limited when compared to other online casinos. We’ve put together a quick list of the kind of table games you will be able to find at BitcoinPenguin for you right here:
Live Dealer Games
The live dealer titles at BitcoinPenguin are provided by Playtech. This means that although there is a selection of live titles available, it’s not as good as other sites that use the market leading software, Evolution Gaming. You can still get access to a range of different live dealer games that are perfectly playable, but if you’re expecting the best on the market, you won’t find it here.
The jackpot games section is quite well stocked at BitcoinPenguin. The tab is easy to find and there are 12 different games on offer. There are some enjoyable titles in the list with a relatively lucrative prize pot available. But, as is expected the big name jackpot slots aren’t available here due to Microgaming and NetEnt not being on offer. While this isn’t such a big problem for standard slots, for jackpot slots it means that the truly life changing wins aren’t available to players. Here is a quick overview of some of the more popular jackpot games available at BitcoinPenguin:
- The Slotfather
- Glam Life
- Slots Angels
Because BitcoinPenguin is a crypto only online casino, it means that it doesn’t offer a section devoted to Bitcoin games. This is a positive really because it means players don’t have to worry about if their currency will be accepted on any of the games.
Design, experience and mobile compatibility
The site design is one aspect where BitcoinPenguin are able to grab back some prestige. It’s extremely well done. It loads quite quickly and everything is very easy to find. The only real issue is that there are a few dead links, but as these links are for things like BitcoinPenguin being provably fair, we think you can draw your own conclusions why the links might be dead.
The site layout is superb. It’s very easy to find anything that you might need. The games are split up into different sections, then inside each section you can search by a number of different parameters. Name, provider, popularity, alphabetical order and release date are all parameters you can set to sort the list of games that’s available. Registration is extremely fast, all you need is an email address and an e-wallet. As it’s anonymous there are no Know Your Customer restrictions in place. We’ll leave it to you to decide if that’s a positive or a negative.
The mobile version of the site is also very well designed. It’s been optimised in order to run at a fast pace on most modern devices. It also has a good selection of titles from the main desktop library available to players. There’s no mobile app for BitcoinPenguin, but, being realistic, would you really want to install an app from it on your phone?
Customer service and support
In terms of customer service there’s a decent amount available to players. There’s a 24/7 live chat available and an embedded web form for email. This means players are able to get in touch with BitcoinPenguin at any time in an attempt to resolve problems. There’s no phone number available so players who prefer a more traditional method of getting in touch will have to use the more modern methods available.
Where things fall down is the service that the BitcoinPenguin operatives offer. There are a number of reports of US based players being told by customer service representatives that they are able to sign up with BitcoinPenguin, but then when it comes time to withdraw their winnings, it’s blocked because the US is a restricted region. This is one of two things. Either the operatives are not completely aware of the rules BitcoinPenguin have in place, or it’s a coordinated scam to separate people and their money. Whatever it is, it’s unacceptable and is a huge red flag.
Deposits, withdrawals and security
There’s an SSL protocol in place that’s supported by CloudFlare for BitcoinPenguin. This is a good level of security and is to be expected. Even the least trustworthy of online casinos tend to have good levels of encryption in place for connections.
The payment and withdrawal methods that are available at BitcoinPenguin are all for cryptocurrency. This is great for players who like withdrawals to be fast. With Ethereum, Dogecoin and plenty of other lesser known cryptos covered, as well as Bitcoin, it means players have a good range of ways to pay. All of the available currencies are available for both deposits and withdrawals, except Tether which can only be used for deposits. All you need is a way to transfer the crypto and you can get playing right away.
All of this is a relatively moot point though, because BitcoinPenguin has shown on multiple occasions that it cannot be trusted to behave in a trustworthy and fair manner to its players.
To put it simply, even if BitcoinPenguin was a reliable place to play, we probably wouldn’t be recommending it. The welcome bonus is pretty low and has high wagering requirements. There is a lack of big name software providers most notably Evolution Gaming for the live dealer titles. These are all issues that other online casinos don’t have. It makes BitcoinPenguin one of the least appealing online casinos out there. Although for some people the ability to play as an anonymous customer is appealing, there are other casinos that offer this service with many more features.
It’s not just the lack of features and games that knocks BitcoinPenguin down though. To make sure you’re aware, without a shadow of a doubt, this is not a trustworthy online casino. The horror stories that are being told about BitcoinPenguin are some of the worst around. Don’t risk your money or waste your time playing here. It gets a rating of 1 out of 5 and to be completely honest, it’s lucky to get that. Why not read through the other casinos that we have reviewed to find somewhere you can play without having to worry about being cheated.
According to the terms and conditions on the BitcoinPenguin site, the wagering requirements are applied to the bonus amount. If you do ignore our warnings and play here it might be worth double checking with the support in order to give yourself some extra cover if BitcoinPenguin changes its mind and applies it to both.
Nope. This is probably the biggest red flag you can have for an online casino. No regulatory license often means the casino can’t be trusted. This is no different for BitcoinPenguin.
It’s extremely easy to register with BitcoinPenguin. Because it’s an anonymous online casino it means there are no verification checks that can take a long time. Whether you would like to register with BitcoinPenguin is a completely different matter and is something that our review should help you to decide on.
The best thing that can be said about them is that they’re okay. They’re not bad by any means, but they do lag behind other online casinos by a significant margin.
It most definitely is not. It goes further than just the lack of regulatory license in place. There are numerous reports of customers being lied to and then having their winnings confiscated as a result. This is a predatory practice that singles BitcoinPenguin out as a place to avoid. If you already had your doubts then you should take our advice and steer well clear of this site.